It’s not about training
It’s not really about training. It’s all about learning. And that means putting the learner at the centre of the event, and being really clear about what learning is supposed to be taking place, and how that learning relates to and builds on their prior experience, and how they will use what they learn in the future.
And that means that if you want to monitor the results of the training, you are going to need something a bit more substantial than a smily-face feedback sheet.
It’s definitely not about powerpoint
We all know that people learn by doing – but creating a learning environment in which people learn through practising, getting things wrong, improving them, getting them better – this requires a degree of reflection and effort that many trainers appear not to be bothered with. The result is death by powerpoint. I don’t allow that.
It is about partnership
This infographic shows a good-practice adult learning environment, with the learner at the centre. Along the top we see the agreements between the key stakeholders; along the bottom, the foundation on which the learning environment rests.
Five areas of practice surround the learner – five areas in which those commissioning the training and the facilitator must work together to ensure high quality and appropriate outcomes. If any of these areas are missing, the opportunities for learning are undermined.
Immediately surrounding the central learner, there is reference to the level of the course content: it must provide a scaffolding to stretch the learner, allowing them to grow and develop. Like Goldilocks’ porridge: not too hot and not too cold.
And it is about reflection and improvement
It’s critical that as practitioners we are willing to practise what we preach – to develop meaningful monitoring tools and use them to course-correct and ensure we deliver, and effective evaluation tools which help us to improve. The bottom right section of the previous infographic shows Kirkpatrick’s four levels of evaluation – reapplied to the learning environment. Here is the front page of a comprehensive, interactive PDF self-assessment tool used before and at the end of the FERST training, again after a few months, and finally after a year – which considers both content learning and practical application, and which covers the first three of Kirkpatrick’s four levels.
The traditional smiley face evaluation, by comparison, covers only the first (and doesn’t usually do that very well)
the following consultancies all involved training and learning
Training: practical emergency cash transfer programming, for the Red Cross Movement: PECT I, II and III
2014, 2015 – Lead facilitator – IFRC and the Red Cross Movement.
Main tasks: Design new training package for using cash transfers in emergencies, lead facilitation in three training events, revise materials through the pilot phase, continuous adaptation to developing cash transfer toolkit.
Innovation: new approach to practical exercises related to cleaning beneficiary lists; managing feedback and complaints
2013 – Team Leader – for IFRC and the Pakistan RC
Tasks: Design of simulation materials; management of facilitation team; facilitation of 3 day event; lead lesson learning workshop and document.
2012 – Sole consultant for IFRC
Tasks: revision of online CTP training; training delivery; development of internal advocacy materials on CTP
2012 – Sole consultant – for IFRC South Asia
Key question: how can the training and development of RDRT members be made most effective?
2012 – Lead facilitator – for IFRC and National Societies
Tasks: Review of materials, reprisal of FERST training with stronger emphasis on multi-sectoral, cash, markets and response option analysis.
2011 – Sole consultant – for CaLP
Key tasks: consult trainers and participants, review monitoring tools, recommend changes to approach, content and monitoring
2011 – Team Leader – for ICRC
Tasks: review the training programme, consider alignment with revised strategy, and recommend improvements
2011 – Sole consultant – for CaLP
Key tasks: Selection and management of consultants for research projects into contingency planning and market assessment; review of toolkit materials.
2010 – Lead facilitator, handover – for BRCS
Key tasks: Revise curriculum, and facilitate second round of training; produce full training pack
2009 – Course design and lead facilitator – for British Red Cross
Task: Develop and lead the training for members of the BRC HES roster
2009 – Course design, lead facilitator – for IFRC
Key tasks: further develop training model and facilitate second iteration
2009 – Technical Lead, Co-facilitator – for American Red Cross and IFRC
Brief: Develop and co-facilitate training in CTP for members of ARC’s emergency roster and other relief professionals
2009 – Advisor.
Key tasks: Develop outline DRR and DRM curriculum for a regional development bank
2008 – Course designer and lead facilitator – for IFRC
Key tasks: develop concept, design and facilitate a new training course, including simulation and fieldwork, for senior recovery practitioners to be deployed in sudden onset emergencies; identify appropriate communities and locations for course to run; develop materials, learn and improve.
Innovation: participatory evaluation tools – practicing what we preach